Instant lead replies
Every new enquiry from your website, ads or forms gets a quick, friendly first message, day or night.
Digital Catalyst · Services
WhatsApp Automation Services
Reply to every enquiry in moments, follow up without chasing, and hand warm leads to your team, all on the app your customers already use.
- Instant replies and smart questions for every new enquiry
- Reminders and follow-up sequences that run on their own
- Leads synced to your CRM, with a human taking over when it matters
WhatsAppBusiness
Digital CatalystBusiness account
● onlineType a message
Sample conversation for illustration.
01 / Overview
Why WhatsApp automation matters
Most people expect a reply on WhatsApp within minutes. When an enquiry waits for hours, it goes cold and often goes to a competitor. Lead generation is only half the job; the other half is a consistent system that captures, replies to and follows up on every enquiry.
We build that system on WhatsApp: automatic first replies, questions that qualify the lead, reminders that reduce no-shows, and a clean handoff to your team. Every conversation is recorded against the lead, so you can see what is working.
- One flow for ads, website, forms and QR codes
- Opt-in messaging with approved templates and easy opt-out
- Clear reports on response time and conversion
Lead arrives
From an ad, website button, form or QR code.
Instant reply
A friendly first message goes out straight away.
Qualify
Buttons and questions find out what they need.
CRM updated
Details, tags and chat history saved to the lead.
Team follows up
The right person is alerted and takes over.
02 / What we build
Our WhatsApp automation services
Chatbot flows
Menus, buttons and FAQ answers that capture contact details and qualify intent before your team steps in.
Follow-up sequences
Timed messages that nurture enquiries, with sequences that stop as soon as the person replies.
Booking and reminders
Appointment and site-visit booking with confirmations and reminders that reduce no-shows.
CRM sync and handoff
Leads, tags and chat history saved to your CRM, with alerts and handoff rules for your sales team.
Click-to-WhatsApp and reporting
Ad, website and QR entry points, plus reports on response time, pipeline stage and conversion.
03 / Where it works
Use cases by industry
The same building blocks, set up around how each business talks to its customers.
04 / Our approach
From first idea to live conversations
A simple, transparent process so you always know what is being built and when it goes live.
01
Plan
We map your enquiry journey, the questions customers ask and the points where leads go cold.
02
Build
Chat flows, message templates, consent capture and CRM connections set up and tested.
03
Launch
Go live on your website, ads and forms, with your team trained on handoffs.
04
Optimise
Regular reviews of response time, drop-off points and conversions, then better scripts and timing.
WhatsApp BusinessClick-to-WhatsApp adsChatbot flowsMessage templatesCRM integrationReporting
05 / Done the right way
Automation people are happy to receive
Good WhatsApp automation feels helpful, not pushy. We build it around these rules.
Opt-in first
We capture clear consent before any business-initiated message is sent.
Approved templates
Business-initiated messages use approved templates with clear, honest wording.
Easy opt-out
Anyone can stop messages at any time, and the system respects it straight away.
Human handoff
Complex or high-value conversations move to a real person, with full context.
Questions
WhatsApp automation: common questions
What is WhatsApp automation?
WhatsApp automation uses a connected business account to reply to enquiries instantly, ask qualifying questions, send reminders and follow-ups, and pass warm leads to your team. Your customers stay on the app they already use, and your team stops answering the same questions by hand.
Will automation replace my sales or support team?
No. Automation handles the repetitive first layer: greeting, FAQs, capturing details and booking. Complex or high-value conversations are handed to a person, with the full chat history in front of them.
Do customers need to opt in before we message them?
Yes. We set up clear consent capture on your forms, ads and website, and we only send business-initiated messages to people who have agreed, using approved message templates and an easy way to opt out.
How quickly can it go live?
Basic auto-replies and routing can go live within days. Fuller follow-up sequences, chatbot flows and CRM sync usually take a few weeks to build and test.
Which CRM and tools can it connect to?
We work with common CRM and automation tools and recommend one based on your team size, budget and sales process. Leads captured on WhatsApp land in the same place as your website and ad leads.
