Digital Catalyst · Services
AI Voice Agents & Chatbots
Help customers get answers and take the next step.
Strategy. Creativity. Technology.01 / Overview
Where AI agents fit
AI voice and chat agents are best used for the repetitive first layer of conversation: answering FAQs, capturing contact details, qualifying intent and booking appointments, freeing your team to focus on higher-value conversations.
02 / Our approach
What we implement
- Website chatbots for lead capture and FAQ handling
- AI voice agents for inbound call answering and basic qualification
- Appointment booking and calendar integration
- Handoff rules to route complex queries to your team
- Conversation analytics to improve scripts over time
Frequently asked questions
Will an AI agent replace my sales or support team?
No. It is designed to handle the repetitive first layer of conversation and hand off anything complex or high-value to a person.
Can the AI agent speak in our brand voice?
Yes, scripts and tone are customised to match how your business already communicates.
Does this work for inbound calls as well as website chat?
Yes, we implement both AI voice agents for calls and chatbots for web and messaging channels, depending on what fits your business.
